CVS Health is a leading integrated healthcare company that combines pharmacy, insurance, and clinical services to improve access, affordability, and patient outcomes across the healthcare journey.
Key Focus Areas
- Designed comprehensive UX/UI for the prescription home delivery service across all digital platforms, ensuring a seamless and user-friendly patient experience.
- Led the UX strategy for CVS Shop (e-commerce), covering desktop, mobile web, iOS, and Android, enhancing shopping flows, navigation, and conversion paths.
- Conducted usability testing, heuristic reviews, and competitive analyses to support data-driven enhancements for key e-commerce projects.
- Supported team growth by helping with hiring and mentoring UX/UI designers to improve design skills and teamwork.
- Led the creative and strategic design efforts that incorporated CarePass pricing into the Shop experience across platforms, improving clarity, perceived value, and customer engagement.
Date:
November 13, 2025